Do what you can to look after your own health and follow advice on a
Treat NHS staff, fellow patients, carers and visitors politely and with
respect. We will not allow violence, racial, sexual or verbal
Be courteous to practice staff at all times
Attend on time for appointments and
contact us well in advance if you need to cancel your appointment.
This is particularly important because if you are unable to attend, we
may be able to offer your appointment to someone else, thus helping to
reduce waiting times.
Tell us as soon as possible about any changes of name or address
Ensure that the appointment you have booked is of adequate length for
the problem(s) you wish to discuss
Request a home visit only when it is absolutely necessary and not just
because transport to the surgery would be inconvenient
Follow the advice you have been given – medication may not always be the
most appropriate solution to your problem
Order your repeat prescriptions well in advance and allow 48 hours from
requesting your repeat to collecting it.
Accept any invitation for health screening issued by the practice or
Health Authority, including “New Patient Health Checks”, immunisations,
cervical screening etc
Inform us when you book an appointment briefly what you wish to see
someone about, so that we can direct you to the most appropriate Health
Care Professional for you
Let us know when things go wrong – so that we can change the way we do
things if necessary
Please also let us know when you think we have done something well as
your comments may help other patients too.