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Confidentiality: |
Our policy is to maintain strict confidentiality between all Health Care
Professionals and Patient.
No information will be given to ANY OTHER PERSONS without the express
permission of the patient.
We are registered under the Data Protection Act as a computer user
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Accidents: |
The nearest Casualty department is at
the Royal Berkshire Hospital, London Road, Reading.
Obvious fractures and severe injuries should go direct to casualty, but
if in doubt contact the Duty Doctor for advice. Please note however,
that the surgery is closed from 1.00 pm to 2.00 pm
on weekdays and all weekend.
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Intimate Examinations / Chaperones: |
You are entitled to ask or arrange for a chaperone to be present during
intimate examinations. You may chose to ask a friend or relative to be
present or ask the Practice to provide a chaperone.
Please ask in
advance if you wish the Practice to provide a chaperone. If the Practice
is unable to provide a chaperone at the time of your examination, you
may be asked to re-book your appointment for a time when a chaperone is
available.
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Freedom of Information Act:
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The Practice has produced a Publication Scheme, giving details of the
Practice and information that we routinely publish, as required by the
Freedom of Information Act. This is available on request from the
Practice Manager.
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Suggestions or Complaints: |
We are always grateful for any suggestions or positive comments. In
addition, we do take patient complaints very seriously.
We will respond to your complaint as quickly as we are able, keeping you
fully informed of our progress in this respect, at all times. Full
details of our Complaints Procedure are displayed in our surgery Waiting
Room.
If, as a result of our response to your complaint you remain
unsatisfied, you have the right to discuss your complaint with the
Newbury & Community Primary Care Trust (PCT), who can be contacted at
Avonbank House, Northcroft Wing, West Street, Newbury, RG14 1BZ, or by
telephone on (01635) 42400.
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Patient Questionnaires: |
- Periodically you may be asked to complete a questionnaire about the
surgery services. This is designed to help streamline the services we
provide and we are grateful for your help in completing these.
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Patient Participation Group: |
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We have an active Patient Participation Group who meet regularly at the
surgery. If you would like to join our group, or even make a suggestion
/ comment for consideration by the group, details of our next meeting
are displayed above the Patient Participation Group notice board in the
surgery waiting room.
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We would be delighted to welcome anyone to the group’s meetings, even if
you are not able to attend regularly. The group is influential in
helping to shape the type of medical services which are available from
surgeries in the Newbury & Community Primary Care Trust area.
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The Chapel Row Surgery building is a No Smoking Area |